Identification & verification
Following international standards and local applicable legislation, it is imperative for a company to know its clients. A sound KYC policy and procedure are critical in protecting the safety and soundness of a company and the financial system. In line herewith the Company has the following procedures in place.
KYC information request
An individual cannot participate in a game for money unless that individual has registered and has been provided with a Player Account. Only one Player Account is permitted per person, per family and per Shared Environment.
To be registered as a Player, an individual must register personally and submit the following KYC information:
a. date of birth together with valid identification showing that he/ she is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence. Identification documents which must be submitted include copy of a valid Passport, copy of other identification paper and a proof of address;
b. Player’s first and last name;
c. Player’s full residential address;
d. Player’s valid email address;
e. payment details; and
f. a username and a password
On registration, a geographical location check is carried out on the applicant’s computer IP to ensure that person is in a permitted jurisdiction. If the applicant is not in a permitted jurisdiction, he/she will not be allowed to continue the registration process. The Company proceeds to review the information provided and may request additional documentation in order to verify the provided information. The Player Account may be put on hold until satisfactory information has been received or terminated if the Company finds the information contained in the Player Account to be false or misleading.
The Company reserves the right to refuse to open or close a Player Account at its own discretion following review of the provided KYC information.
Log in details
It is not permitted for a Player to share the login details to access the system with a 3rd party. The Company reserves the right to cancel, without refund, a Player Account if the login details were disclosed to a 3rd party.
Due Diligence
Standard Due Diligence
The Company requests the following information to verify the identity of the Player:
1. A driver’s license or valid passport;
A recently issued copy of a utility bill or bank statement
Standard Due Diligence is conducted in the following cases:
- anytime during the Player onboarding;
- upon a request for withdrawal;
- when a threshold of a cumulative withdrawal of 2,000 €/ CAD or equivalent is reached;
- anytime at the discretion of the Company.
The Company further reserves the right to conduct a phone verification of the Player Account to verify details provided by the Player at the time of registration or at any other time requested by the Company. The details include but are not limited to name, home address, email of the registered Player Account holder, phone number, photo ID, payment methods, bet types, amounts and event details. Failure to satisfactorily complete this verification due to the previously provided details being fake, false, incorrect, misleading, non-existing, not belonging to the Player or unable to be verified, may result in the Company closing the Player Account and the confiscation of any winnings.
Enhanced Due Diligence
In certain specific instances the Company will conduct Enhanced Due Diligence by requesting the following KYC information:
1. A driver’s license or valid passport;
2. A selfie of the Player holding the identification document;
3. A recently issued utility bill or bank statement
4. A bank statement showing the initial deposit;
5. A bank statement no older than 3 months from the bank to which a withdrawn amount should be deposited;
6. Information regarding the source of wealth.
Enhanced Due Diligence is applied as soon as a Player is classified as a High risk including but not limited to the following situations and as further discussed in the section Monitoring of Account Holder activities:
a) if the Player is a national of a High-Risk Country, or the geographical location check at onboarding shows that the Player is residing in a Non-reputable or High-Risk Jurisdiction;
b) upon suspicion of a Player attempting to or having created multiple Player Accounts in multiple different names;
c) upon suspicion of Player(s) being part of a syndicate of Players colluding to gain an advantage over the Company;
d) upon suspicion of the Player being a politically exposed person (PEP); e) at the detection of any irregular, suspicious, inappropriate or fraudulent activity; f) anytime, at the discretion of the Company.
If the Company is not able to verify the identity of the Player based on the provided documentation and further efforts, the Company reserves the right to put the Player Account on hold pending the provision of verification information, or to terminate the account if it finds the information contained in the Player Account to be false or misleading.
Play Responsibly